tg66 Responsible Gaming — Play Smart, Stay in Control

Gambling is a popular form of entertainment enjoyed by millions of people responsibly every day. At tg66, we are committed to ensuring that our platform remains a safe and enjoyable environment for every player in Bangladesh. This Responsible Gaming Policy sets out the standards, tools, and obligations that govern how tg66 approaches player protection, and what you as a player can do to keep gambling fun.

1. Our Commitment to Responsible Gaming

1.1 tg66 is built on the belief that gambling should always be a leisure activity — one that sits comfortably within a player's budget, time, and emotional wellbeing. We recognise that for a small proportion of players, gambling can develop into a compulsive behaviour that causes serious harm. Our responsible gaming framework exists to identify those players early and provide them with the resources and controls they need.

1.2 Our responsible gaming programme covers the following core areas: age verification and under-age exclusion, player-controlled account limits, time management tools, self-exclusion mechanisms, proactive monitoring, and access to external support organisations.

1.3 tg66 does not accept deposits from, or permit gambling by, any player who has indicated — whether through self-declaration or through our monitoring systems — that gambling is causing them financial, emotional, or psychological harm. We reserve the right to restrict, suspend, or permanently close any account where problem gambling behaviour is identified, regardless of that player's expressed preference to continue.

1.4 Our customer support team is trained in responsible gaming practices and available 24 hours a day, 7 days a week. If you have any concern about your own gambling behaviour or that of someone you know, our team can be reached at support@tg66.my and will respond promptly and confidentially.

2. Age Restriction — 18+ Only

2.1 tg66 strictly prohibits the use of its platform by any person under the age of 18. This is an absolute rule with no exceptions. All new accounts are subject to mandatory Know Your Customer (KYC) identity verification before real-money play is permitted. As part of this process, players must provide a valid government-issued identity document confirming their date of birth.

2.2 Acceptable identity documents for age verification include a Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a photo ID. Accounts that fail to complete age verification within the specified timeframe will be suspended and any held funds returned to the original payment method.

2.3 Where tg66 has reasonable grounds to suspect that a player may be under the age of 18 — for example, based on account activity patterns or information received from a third party — we will immediately suspend that account pending verification. No gambling activity may take place during the suspension period.

2.4 Any player found to be under the age of 18 will have their account permanently closed. Any winnings accumulated will be forfeited and any deposited funds will be returned to the source payment method. tg66 may also report the matter to relevant authorities where required by law.

3. Deposit & Wager Limits

3.1 tg66 provides all players with the ability to set voluntary spending limits on their accounts. These limits are a powerful first line of defence against overspending and can be configured at any time through your account settings panel.

3.2 Daily Deposit Limit: Restricts the total amount you may deposit into your tg66 account within any single 24-hour period. For example, a player who sets a daily limit of ৳5,000 will be unable to deposit more than that amount in a single day, regardless of which payment method they use.

3.3 Weekly Deposit Limit: Restricts total deposits across a rolling 7-day window. This limit is calculated from the date and time you set it and rolls forward continuously.

3.4 Monthly Deposit Limit: Restricts total deposits within a calendar month. This is the broadest spending control and is recommended for players who prefer to budget on a monthly basis in line with their income cycle.

3.5 Loss Limit: Allows you to cap the total net losses you can sustain within a defined period. Once your loss limit is reached, you will be unable to place further wagers until the limit period resets or you contact support to review the limit.

3.6 Important — Limit Reductions vs. Increases: A reduction in any limit takes effect immediately. An increase to a limit is subject to a mandatory 7-day cooling-off period before it comes into force. This asymmetric rule is deliberate — it prevents players from increasing limits impulsively during a session and later regretting that decision.

4. Time-Out & Cooling-Off Periods

4.1 A time-out is a short-term break from gambling at tg66. It is designed for players who feel they need a brief pause to regain perspective without committing to a full self-exclusion. During a time-out, your account remains open but all deposit and wagering functions are suspended.

4.2 tg66 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. You can activate a time-out immediately from your Account Settings → Responsible Gaming → Time-Out panel. Once activated, a time-out cannot be cancelled early — it must run its full duration.

4.3 Session Time Limits: In addition to account-level time-outs, you can set a maximum duration for individual play sessions. When your session time limit is reached, you will be automatically logged out. A minimum rest period of 30 minutes is enforced between sessions when a session time limit is active.

4.4 Reality Check Notifications: At intervals you define (every 30 minutes, 1 hour, or 2 hours), tg66 will display an on-screen notification showing your session duration, total wagered in the session, and current net session result. You will have the option to continue playing or end the session from this notification.

4.5 During any active time-out period, tg66 will not send you promotional emails, bonus offers, or any other marketing communications. Your account will be effectively paused from a commercial perspective.

5. Self-Exclusion

5.1 Self-exclusion is a formal, binding request to have your tg66 account suspended for an extended period. It is the most robust player protection tool available on the platform and is recommended for any player who feels that gambling is causing them significant harm or who simply needs a prolonged break.

5.2 tg66 offers the following self-exclusion durations: 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. All self-exclusion requests are processed within 24 hours of submission. During the processing window, deposit limits are immediately reduced to zero so no new funds can enter the account.

5.3 What happens during self-exclusion:

• Your account is locked. You cannot log in, deposit, withdraw pending funds (subject to processing), or place wagers.
• All active bonuses and promotional rewards are forfeited and cancelled.
• tg66 will remove your details from all marketing lists immediately. You will receive no promotional communications during the exclusion period.
• Any scheduled or pending deposits are cancelled and funds returned to source.
• Your account data is retained in accordance with our Privacy Policy and applicable legal retention obligations.

5.4 Reopening after self-exclusion: For time-limited exclusions (1 month to 1 year), your account will not automatically reopen at the end of the period. You must submit a written request to support@tg66.my from your registered email address. A mandatory 7-day reflection period follows receipt of the request before the account is reopened. This cooling-off prevents impulsive return decisions.

5.5 Permanent self-exclusion is irreversible. Once applied, your tg66 account will be permanently closed and cannot be reopened under any circumstances. A new account registration using the same identity details, payment methods, or device identifiers will also be rejected.

6. Warning Signs of Problem Gambling

6.1 Problem gambling rarely announces itself suddenly. It typically develops gradually, and many players do not recognise the warning signs until significant harm has already occurred. The following indicators may suggest that gambling is becoming a problem rather than a form of entertainment.

6.2 Review the warning signs below honestly. If several of these apply to you — or to someone you know — please consider using tg66's responsible gaming tools or seeking external support.

7. Getting Help & External Support

7.1 tg66 strongly encourages any player who feels that gambling is becoming a problem to seek professional support. Our in-house team is available 24/7 and can help you activate account protection tools immediately, but for deeper support we recommend connecting with trained counsellors and mental health professionals.

7.2 tg66 Support Team: Email support@tg66.my at any time with the subject line "Responsible Gaming Help". Our team will respond within 2 hours, maintain strict confidentiality, and guide you through the available options without judgement.

7.3 Talking to Trusted People: If you are struggling with gambling, speaking openly with a trusted family member, friend, or religious figure can be an important first step. Problem gambling affects families too — involving someone you trust can provide accountability and emotional support during the recovery process.

7.4 Professional Counselling: Mental health professionals and counsellors in Bangladesh who specialise in behavioural addictions can provide structured therapeutic support for problem gambling. tg66 recommends reaching out to a qualified professional if gambling is causing significant distress or financial harm.

7.5 Financial Counselling: If gambling has resulted in debt or financial difficulty, speaking with a qualified financial counsellor or debt advisor can help you create a structured plan for recovery. Do not attempt to gamble your way out of gambling-related debt — this approach consistently leads to greater losses.

8. Parental Controls & Protecting Minors

8.1 tg66 is an adult platform and takes its obligation to prevent under-age access extremely seriously. However, we also recognise that the most effective protection for minors begins in the home. If your device is used by children or young people, we strongly recommend implementing device-level parental controls to prevent access to gambling websites.

8.2 Device-Level Controls: Most modern smartphones, tablets, and computers offer built-in parental control features that allow you to block access to specific website categories, including gambling sites. These can typically be found in the device's Settings or Family Safety section.

8.3 Account Security: Never share your tg66 login credentials with anyone, including family members. Keep your password private and ensure your device is locked when not in use. If you suspect a minor has accessed your account, contact support@tg66.my immediately.

8.4 Reporting Underage Access: If you believe a minor is attempting to access tg66 — whether through your own account or by creating a new one — please report it immediately to our support team. We treat all such reports as the highest priority and will investigate and act within 24 hours.

8.5 tg66 does not target advertising or promotional content at individuals under the age of 18. Our marketing practices exclude under-age audiences from all targeting parameters, and we do not use content, imagery, or themes that are designed to appeal specifically to minors.